This Policy sets terms for fulfillment of online orders on Online Shop. This policy should be read in conjunction with our Terms of Service.


  • Quest provides a flat shipping rate on orders, priced to the most expensive shipping rate among items purchased.
  • We deliver Australia wide.
  • Orders are shipped once payment has been confirmed.
  • Orders are shipped within 1-2 business days after order is received, shipped from (Burleigh Heads, QLD 4223) and delivered by Australia Post. See Australia Post Delivery Time calculator for estimated shipping times. Orders are usually fulfilled, shipped, and delivered within 3-5 business days.
  • It is your responsibility to ensure delivery locations are safe for your package.


  • Pick up orders will be ready for collection upon receipt of email confirmation that the order is ready.

If there is an issue with your delivery please contact us and we’ll do our best to help and resolve the issue.