This Policy sets terms for fulfillment of online orders on Online Shop. This policy should be read in conjunction with our Terms of Service.


  • Quest provides a flat shipping rate on orders, priced to the most expensive shipping rate among items purchased.
  • We deliver Australia wide.
  • Orders are shipped once payment has been confirmed.
  • Orders are shipped within 1-2 business days after order is received, shipped from (Burleigh Heads, QLD 4223) and delivered by Aramex or Australia Post.
  • You will receive tracking information with updates on your order. Orders are usually fulfilled, shipped, and delivered within 3-5 business days.
  • Express orders will be deivered within 1-2 business days of receiving the order, as long as the order is placed before 12pm on a business day.
  • It is your responsibility to ensure delivery locations are safe for your package.


  • Pick up orders will be ready for collection upon receipt of email confirmation that the order is ready.

If there is an issue with your delivery please contact us and we’ll do our best to help and resolve the issue.