This policy outlines the terms for the fulfillment of online orders from our Online Shop and should be read in conjunction with our Terms of Service.

Delivery

  • Shipping Rates: Quest offers a flat shipping rate based on the highest shipping cost among the items purchased.
  • Delivery Coverage: We deliver Australia-wide.
  • Order Processing: Orders are shipped after payment has been confirmed.
  • Shipping Timeframes:
    • Orders are dispatched within 1–2 business days from Burleigh Heads, QLD 4223 via Aramex or Australia Post.
    • Standard delivery is typically completed within 3–5 business days. Some distant and remote destinations e.g. Perth and Hobary will have longer delivery time frames.
    • Express orders placed before 12 PM on a business day will be delivered within 1–2 business days.
    • These timeframes are meant as a guide only, and actual delivery times may vary based on volumes, unplanned events, and carrier service.
  • Tracking Information: You will receive tracking updates via email once your order has been shipped.
  • Delivery Responsibility:
    • It is your responsibility to ensure the delivery location is secure.
    • If you authorise the order to be left unattended and it is lost or stolen, we cannot provide a replacement under any circumstances.
  • PO Box Deliveries: Please ensure PO Box addresses are clearly identified as PO Box, as these need to posted differently to our regular orders.

Pickup

  • Orders for pickup will be available upon receipt of an email confirmation stating that your order is ready for collection.

If there is an issue with your delivery please contact us and we’ll do our best to help and resolve the issue.