Opening a cafe involves hundreds of decisions. Your coffee supplier should make some of them easier, not add another layer of complexity.

Quest Coffee Roasters is an independent, Australian-owned coffee roastery based in Burleigh Heads on the Gold Coast. We work with new and established cafes, restaurants, hotels, workplaces and hospitality businesses to build coffee programs around their venue, customers, budget and expected coffee volume. We can help with freshly roasted coffee, espresso machines, grinders, automatic tampers, water filtration, barista training, cafe supplies and ongoing support.

Whether you are opening a new venue or considering changing your current coffee supplier, we are always happy to begin with a conversation and a coffee tasting.

Wholesale inquiry

Coffee Is Only One Part of the Partnership

Choosing a coffee supplier is not simply about finding a coffee that tastes good during a tasting.

Your supplier also needs to understand:

  • The style of coffee your customers enjoy
  • Your expected coffee volume
  • Your menu and service style
  • Your equipment requirements
  • The experience level of your team
  • Your budget and cash flow
  • Your opening timeline
  • How quickly support is available when something goes wrong
  • How your coffee program may need to change as the business grows

We operate our own cafes as well as our Burleigh Heads roastery, so we understand coffee from both sides of the counter.

We know that consistency, reliable deliveries, practical advice, staff training and responsive support are just as important as the coffee itself.

Support for New Cafe Openings

Every new venue is different, so we do not believe in forcing every cafe into the same coffee program.

Depending on what you need, we can help with coffee selection, equipment, training, setup and ongoing support.

Coffee Selection

The coffee you choose should suit your customers, your menu and the way your team serves it.

We can help you compare options based on:

  • The flavour profile you want
  • Whether most drinks will be milk-based or black
  • Your preferred roast style
  • Your customer demographic
  • Your average selling price
  • Your expected coffee volume
  • Whether certified organic or Fairtrade coffee is important to your venue

Our range includes:

  • Traditional espresso blends
  • Certified organic coffee
  • Fairtrade coffee
  • Medium and darker roast profiles
  • Single-origin coffee
  • Decaffeinated coffee
  • Batch brew and filter options
  • Custom blends for suitable volumes

We can arrange a coffee tasting so you can compare options before making a decision.

Coffee Equipment

A good equipment setup needs to suit your expected volume, available space, workflow and budget.

We can assist with selecting:

  • Espresso machines
  • Coffee grinders
  • Automatic tampers
  • Water filtration systems
  • Batch brewers
  • Brewing equipment
  • Barista tools and accessories

Depending on the venue and supply arrangement, equipment may be:

  • Purchased
  • Financed
  • Rented
  • Supplied under an eligible equipment loan agreement
  • Assessed and integrated with your existing setup

We can also help you avoid overinvesting in equipment that your venue does not need.

Cafe Layout and Workflow

The layout of your coffee station can have a major effect on speed, consistency and staff comfort.

Before installation, we can review your planned coffee area and provide practical feedback on matters such as:

  • Espresso machine placement
  • Grinder position
  • Automatic tamper placement
  • Sink access
  • Fridge access
  • Knock box position
  • Cup and takeaway lid storage
  • Milk workflow
  • Cleaning access
  • Water filtration
  • Power and plumbing requirements

A small layout change before opening can save a lot of frustration once service begins.

Barista and Team Training

A strong coffee program depends on the whole team, not only one experienced barista.

Training can include:

  • Espresso recipes
  • Grinder adjustment
  • Dialling in coffee
  • Milk texturing
  • Pouring consistency
  • Workflow and service speed
  • Reducing coffee waste
  • Coffee machine cleaning
  • Daily grinder maintenance
  • Troubleshooting inconsistent coffee
  • Training supervisors to maintain standards

Training can be tailored to the experience of your team and the needs of your venue.

Opening Support

The first days of a new cafe can be unpredictable.

Where arranged, we can help with:

  • Initial equipment setup
  • Grinder calibration
  • Coffee recipe development
  • Staff preparation
  • Opening stock
  • Final quality checks
  • Troubleshooting during the opening period
  • Follow-up training after opening

Our aim is to help your team feel confident before the first busy service.

Ongoing Support

Our involvement does not end once the first coffee order is delivered.

Ongoing support may include:

  • Regular coffee deliveries
  • Recipe adjustments
  • Staff training
  • Quality checks
  • Equipment advice
  • Cafe supplies
  • Help resolving coffee or workflow issues

Most importantly, we aim to answer the phone and be available when you need us.

Already Open but Considering a New Coffee Supplier?

You do not need to be opening a new cafe to speak with us.

Many established venues review their coffee supplier because they are looking for:

  • More consistent coffee
  • Better communication
  • More responsive local support
  • Improved staff training
  • New or more reliable equipment
  • A different flavour profile
  • Certified organic or Fairtrade options
  • More transparent pricing
  • Clearer agreement terms
  • A supplier who better understands their business

Changing coffee supplier can feel disruptive, particularly when regular customers are familiar with the current coffee.

Our approach is to first understand:

  • What is working well
  • What is not working
  • What your customers currently enjoy
  • What your team finds difficult
  • What equipment is already in place
  • What you would want from a new partnership

We can then help you compare coffee, equipment, pricing, training and support before you make any decision.

There is no need to change simply for the sake of changing. The goal should be to improve the experience for your customers, your team and your business.

Why Work With Quest?

Quest is an independent coffee roaster based in Burleigh Heads on the Gold Coast.

Our wholesale partners choose us for a combination of:

  • Freshly roasted coffee
  • Local Gold Coast support
  • Certified organic coffee
  • Fairtrade options
  • Equipment assistance
  • Barista training
  • Cafe supplies
  • Practical hospitality experience
  • Flexible coffee programs
  • Responsive customer service

We work with both small venues and higher-volume hospitality businesses.

Our aim is not to sell you the largest possible package. It is to help build a coffee program that makes sense for your venue.

Certified Organic and Fairtrade Coffee

Quest is a certified organic coffee roastery.

We offer certified organic coffee and Fairtrade coffee options for venues that want to place a stronger focus on responsible sourcing.

We can help you understand:

  • Which coffees are certified organic
  • Which coffees are Fairtrade
  • How certification applies to your venue
  • How to communicate certified coffee accurately to customers
  • Which coffee options may best suit your flavour preferences and budget

Choosing certified coffee should still result in a coffee your customers enjoy drinking.

Local Support From the Gold Coast

Our roastery is based in Burleigh Heads, and we work with hospitality businesses across the Gold Coast and beyond.

For local venues, this can make it easier to arrange:

  • Coffee tastings
  • Site visits
  • Equipment discussions
  • Staff training
  • Quality checks
  • Faster communication
  • Practical support when issues arise

We also supply coffee to businesses across Australia, although on-site support will depend on location and scheduling.

Start With a Coffee and a Conversation

Tell us a little about your planned or existing venue, and we can arrange a conversation, tasting or tailored wholesale proposal.

It helps to include:

  • What you are opening or currently operating
  • Where you are located
  • Your expected or current coffee volume
  • Whether you need equipment
  • Your preferred coffee style
  • Your opening or transition date

You are also welcome to contact our Burleigh Heads roastery to arrange a visit and coffee tasting.

Frequently Asked Questions

Can Quest help me open a new cafe?

Yes. We can assist with coffee selection, equipment, barista training, recipe setup, cafe supplies and ongoing support. The exact level of assistance will depend on your venue and wholesale arrangement.

Can you provide an espresso machine and grinders?

We can help source espresso machines, grinders, automatic tampers and water filtration. Depending on the circumstances, equipment may be purchased, financed, rented or supplied under an eligible coffee agreement.

Do I need to know how much coffee I will use?

No. We can begin with an estimate based on your seats, opening hours, expected customer numbers and style of service. Your actual usage can then be reviewed after opening.

Do you train cafe staff?

Yes. Training can cover espresso preparation, grinder adjustment, milk texturing, workflow, cleaning, maintenance and coffee quality.

Can I taste the coffee before choosing?

Yes. We can arrange a tasting and discuss which coffee is most likely to suit your customers and menu.

Can an existing cafe change to Quest?

Yes. We work with established cafes as well as new venues. We can review your current coffee, pricing, equipment and support requirements before recommending any change.

Do you supply cafes outside the Gold Coast?

Yes. Quest supplies hospitality businesses across Australia. Equipment and on-site support will depend on the location.

Do you require a long-term contract?

The arrangement depends on the coffee volume, equipment and support involved. Coffee-only partnerships may be simpler, while equipment agreements generally require clearer commitments and terms.

Do you offer organic and Fairtrade coffee?

Yes. Quest is a certified organic coffee roastery and offers certified organic and Fairtrade coffee options.

Can you work with our existing equipment?

Yes. We can also review your existing espresso machine, grinders, water filtration and workflow before recommending whether anything needs to change.

Can you help us compare our current supplier with Quest?

Yes. We can help you compare coffee, pricing, equipment, training, support and agreement terms so you can make an informed decision.